Luxus Car Mats 30 Days Money Back Guarantee

We currently offer 30 Days Guaranteed Money Back policies for our products subjects to the terms & conditions that are provided below:

How Do I Apply For The 30 Days Guaranteed Money Back Offer?

Please shoot an email our way, along with details about your claims and the order number. We’ll evaluate your request. If you’re considered eligible for a refund, it will be sent to you, subject to the terms given below.

In case of an improper fitting:

1. When you send in a refund claim due to an improper fitting, send pictures of your installed car mats as well. This way, we can view your installation and check out the fitting problem.
2. Your claim will be revised and installation advice will be issued if required.
3. In case our products are not fitting in your car as per expectations, we’ll consult our production team and start an investigation. A revised mat will be sent to correct the previous issue.
4. Only products that are a poor fit will receive replacements. No style or colors will be changed. The replacements shall be sent based on your actual order.
5. After your replacement’s been issued, we’ll check whether it fits as per the product description. If it does, we’ll close the case.
6. However, if your replacement mat is unsatisfactory even then, a refund will be issued for the order you’ve placed as per company policy.

Please note that all rights to send replacements are fully reserved by us. We may also request images for checking the reasons behind the unsatisfactory performance of the product.

We intend to give a prompt response to improper fit claims within a maximum period of five days, along with various installation suggestions. In case your product requires production investigation, the complete process may take around seven days since templates will have to be updated. In a few cases, we may need to contact car manufacturers for due verification of the measurements.

What If I Dislike The Style Or The Color?

Since all car mats issued by us are produced as per order details, based on your car’s color, make and model requirements, no claims will be entertained under this 30 Days Guaranteed Money Back plan if your issue is a dislike of the style or the color. Make sure you contact us via email or LiveChat feature prior to order placement in case you’ve got any questions about styles or colors and whether they fit or match the interiors of your car. Our customer support is standing by to provide advice and suggestions using images submitted by real customers for helping you make an educated decision.

Incorrect Order

Do note that the complete responsibility for picking the right car details, color and style rests on the buyer during the order phase. All orders undergo processing exactly as they’re submitted, utilizing details submitted by customers. We won’t be able to support claims for incorrectly entering order details. In case you aren’t sure, do utilize our LiveChat customer support feature located at the bottom right side of the website. 

You’ll be sent email confirmation along with an order confirmed screen when you place your order. Please ensure that the data is correct. Contact us at the earliest in case any modifications are required.  

30 Days Guaranteed Money Back Policies

If the reasons for your claim are beyond the scope of these terms listed above, return requests will be accepted. However, do note that successful claims under this policy will need the product to be returned back to the warehouse. After we receive and inspect the product, a complete refund will be issued to you. The exact amount paid during the order stage will be refunded.

To Put It Briefly:

Claims made under this policy are subject to a thorough inquiry. We reserve all rights for rectifying issues, send replacements or provide installation advice. In case fitting issues are not possible to be rectified, a complete refund shall be provided. Any claims due to not liking the style or color or placing an incorrect order aren’t covered under this policy and shall be rejected with immediate effect.

If you need further assistance, please contact us:

LiveChat customer support: bottom right corner of this screen

E-mail: orders@luxuscarmats.com

Instagram: @luxuscarmats

Facebook messenger: Luxus Car Mats