Refund policy

Returns, Refunds & Cancellations

At Luxus Car Mats, each set is meticulously crafted to your vehicle’s exact specifications.

Because of this bespoke production process, our policies are designed to reflect the custom-made nature of every order while ensuring a fair and transparent experience.

 

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Custom-Made Orders

All Luxus Car Mats are made to order based on the vehicle details and configuration selected at checkout.

As production begins immediately after an order is placed:

• Orders cannot be modified or canceled once confirmed
• Products are non-refundable by default

By completing your purchase, you confirm that all vehicle and configuration details provided are accurate.

 

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Refund Eligibility (Fitment Guarantee)

We stand behind the precision of our products.

If your mats do not fit your vehicle correctly:

1. Our team will review your case based on photos or videos provided
2. A free replacement set will be produced and shipped
3. If the issue persists after replacement, a full refund will be issued

Please note:

• Improper installation does not qualify as a fitment issue
• Our team will guide you through proper installation before proceeding with a replacement

 

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Installation Support

In many cases, fitment concerns are resolved through correct installation.

Customers are required to:

• Follow our installation guidelines
• Ensure existing mats are removed
• Secure the mats using provided clips or Velcro where necessary

If assistance is needed, our support team is available at orders@luxuscarmats.com.

 

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Returns for Custom Products

Due to the bespoke nature of our products, returns are not standard practice.

However, if a return is exceptionally approved:

• The item must be unused, undamaged, and in original packaging
• A restocking fee of up to 40% of the order value will apply
• Return shipping and packaging costs remain the customer’s responsibility

This fee reflects the materials, craftsmanship, and non-resalable nature of custom-made goods.

 

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Refused or Uncollected Deliveries

If a shipment is refused, uncollected, or returned to us for any reason:

• The order remains non-refundable in full, as it was custom-produced
• Customers may choose between:
• Reshipment (applicable shipping fees apply), or
• A partial refund, subject to:
• Up to 40% restocking fee
• Return shipping and handling costs

Refusing delivery does not cancel a custom order.

 

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Incorrect Information

Customers are responsible for providing:

• Accurate vehicle details
• Correct shipping information

Luxus Car Mats is not responsible for issues resulting from incorrect information submitted at checkout.

 

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Shipping & Returns

We offer complimentary worldwide shipping on all orders.

In the case of an approved return:

• Return shipping costs are the responsibility of the customer
• We recommend using a tracked shipping service

Refunds (if applicable) are processed within 14 business days after inspection.

 

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Import Duties & Taxes

Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.

If such charges are refused:

• The shipment may be returned or abandoned
• This will be treated under our Refused Delivery Policy

 

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Package Protection (Optional)

For added peace of mind, we offer optional package protection through our partner, Shiptection.

If selected at checkout:

• Claims for lost or stolen packages are handled directly by Shiptection
• Customers must submit claims via www.insureship.com

 

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Lost Parcels

If package protection is selected:

→ Refunds or replacements are handled by Shiptection

If package protection is not selected:

→ We will provide a free replacement, but refunds are not issued

 

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Color & Design Selection

As each order is produced according to your selected configuration:

• Returns based on color or design preference are not accepted

If you are unsure, we encourage you to contact us before ordering for additional images or guidance.

 

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Refund Processing

Where applicable, refunds are issued via the original payment method.

In certain cases (e.g., after extended timeframes), a PayPal account may be required to complete the refund securely.