Perfect Fit Guarantee

At Luxus Car Mats every product is crafted specifically for your vehicle using the exact vehicle details selected during checkout.

Because many of our products are custom-manufactured to order, we proudly offer a Perfect Fit Guarantee designed to protect you against verified manufacturing or fitment issues.

How To Submit A Claim

To request assistance under this policy, please contact our support team within 30 days of delivery and include:

• Your order number
• A detailed description of the issue
• Clear photos of the installed product inside the vehicle

Email: orders@luxuscarmats.com

Our team will carefully review your request and provide the appropriate next steps.

Fitment & Manufacturing Issues

If your product does not fit properly or arrives with a verified manufacturing defect, our team will first review the installation, vehicle details, and submitted photos.

In many cases, installation guidance may resolve the issue. If necessary, we will coordinate directly with our production team to investigate further.

If a verified fitment or manufacturing issue is confirmed, we will produce and ship a free replacement for the affected product.

Please note:

• Replacements are issued only for verified fitment or manufacturing-related issues
• Replacement products will match the original order configuration
• Changes to color, style, stitching, design, or vehicle selection are not eligible during the replacement process

If the replacement product still does not fit properly after our replacement process, a full refund will be issued. In these cases, no return will be required.

Custom-Made Products

Our floor mats and trunk mats are custom-manufactured specifically for each vehicle order.

Because of the personalized nature of these products:

• Returns are not accepted for non-defective custom-made products
• Requests based solely on personal preference — including color choice, stitching style, texture, design preference, or overall appearance — are not eligible under this guarantee
• Claims resulting from incorrectly submitted vehicle details or selected options are not eligible under this policy

We strongly encourage customers to carefully review their order details before checkout and contact our support team if they need assistance selecting the correct configuration for their vehicle.

Seat Cover Returns

Unlike our custom-manufactured floor mats and trunk mats, eligible seat cover orders may qualify for non-defective returns within 30 days of delivery, subject to the conditions below:

• The product must be unused, uninstalled, and returned in its original condition and packaging
• The return request must be submitted within 30 days of delivery
• The customer is responsible for return shipping costs
• Returned products must pass inspection upon arrival before a refund is approved

Refunds for approved returns will be issued back to the original payment method after inspection.

Incorrect Vehicle Information

Customers are responsible for entering the correct vehicle details, configuration, and selected options during checkout.

All products are manufactured exactly according to the information submitted with the order.

Please carefully review your order confirmation after purchase and contact us immediately if any changes are required.

Refund Processing

If a refund is approved, it will be processed back to the original payment method.

Please allow several business days for the refund to appear depending on your payment provider.

Important Notes

• All products sold by Luxus Car Mats are custom-made specifically for each vehicle order unless otherwise stated
• We reserve the right to troubleshoot, investigate, repair, replace, or otherwise resolve eligible claims before issuing a refund
• Claims submitted without sufficient photos or information may experience delays
• Excessively used, damaged, altered, or improperly installed products may not qualify for replacement or refund

Need Assistance?

Our support team is here to help.

Email: orders@luxuscarmats.com

Live Chat: Available on our website