Track your order

Looking to track your order? When your order ships out, you will receive a shipping confirmation email from orders@luxuscarmats.com with your tracking number included in it.

Depending on the complexity of your vehicle's floor measurements, the e-mail could take up to 7 business days to be sent as we manufacture each set according to your vehicle make and model.

Once you receive the email, please follow these steps to easily check on your delivery status.

1. Visit the website: https://www.17track.net/en

2. Enter Your Tracking Code, provided in the Shipping Confirmation Email

3. Click the “Track” Button

4. Check the box "Translate to English"

Things to keep in mind:

  • Tracking numbers don’t instantly update with available Delivery Status. If your tracking number entered shows that it is currently unavailable, do not be alarmed – Your order has been shipped out and is in transit to the local post office. Tracking should update within a few business days.
  • Please note that Luxus Car Mats are made to order and take approximately 5-7 business days to be manufactured depending on how complex your car's floor measurements are.
  • We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.
  • Have any questions? Please view our FAQ here.

COVID-19 DELAYS:

As global logistics are facing unprecedented delays due to the COVID-19 outbreak, the delivery of your Luxus Car Mats is subject to delays of up to 14-30 business days depending on the destination country.

Please allow extra time for your delivery.

Our team is doing its absolute best to get orders dispatched as soon as possible to avoid any further delays for our customers however as you can appreciate, once it is in the hands of the courier, it is out of ours.

If you have any questions at all please feel free to contact us at orders@luxuscarmats.com or our Live Chat on the bottom right hand corner of your screen.