Shipping Delays Notice

PLEASE NOTE: The Twin-Diamond Series mats are not affected by delays and will be delivered within the shipping times announced.

As we navigate the festive period of Chinese New Year, we would like to inform you of potential delivery delays that may impact our standard shipping times.

While our production time typically ranges from 5 to 7 business days, and delivery ranges from 20 to 30 business days, the observance of Chinese New Year could lead to extended shipping durations.

We anticipate that delivery timelines may be further affected; most packages are expected to be delivered within 30 to 45 business days from the shipping date, while in extreme cases, it might take up to 58 business days.

We understand the importance of transparent and clear communication and want to ensure that you are fully informed about how this holiday period may affect your orders. Our team is committed to fulfilling your orders with the utmost care and efficiency, and we kindly ask for your understanding and patience during this period.

Should you have any questions or require further assistance regarding your order and the potential shipping delays, please do not hesitate to reach out to our customer support team. We are dedicated to providing you with the best customer experience and ensuring that your orders reach you in a timely and satisfactory manner.

Thank you for your continued support and understanding, and we look forward to serving you with excellence.

Delayed or lost packages:

We will provide a refund or replacement as soon as possible if any package is lost for a lengthy period of time and the carrier fails to contact us or can not track it.

We monitor all packages every day and any problems are submitted for review to our shipping partners. Some of our shipping partners might take longer than usual to track lost or delayed packages.

An investigation update from our shipping partners is necessary for us to process a replacement or refund as the vast majority of packages will have their shipping status updated and be successfully delivered after an investigation has been opened by the shipping company.

Your patience and understanding are greatly appreciated.

The Luxus Car Mats™ Support Team,